FAQ

We understand that choosing the right lighting is both exciting and important. To make your journey easier, we’ve gathered answers to the questions we are most often asked.

1. Do you offer free shipping?

  • Within the UK: Yes, we are delighted to offer free shipping on all UK orders.

  • International Orders: A flat fee of £13 applies. However, orders above £180 qualify for free international delivery.

2. How long will delivery take?

  • UK Orders: Usually 3–5 business days.

  • International Orders: Approximately 7–15 business days, depending on destination and customs clearance.

3. Can I return or exchange my item?

Absolutely. We offer 30-day free returns and exchanges. Simply contact us and we will guide you through the process.

4. What if my item arrives damaged or faulty?

In the rare event that this happens, please notify us within 7 days of receiving your order. We will arrange a swift replacement or a full refund at no extra cost.

5. Are light bulbs returnable?

For safety and hygiene reasons, light bulbs cannot be returned once opened, unless faulty upon arrival.

6. How do I start a return?

Simply email us at info@ibutradingltd.shop or call +44 1494 368912. Our customer care team will provide a return label (free for UK customers) and instructions.

7. Do you ship internationally?

Yes, we ship worldwide. Please note that customs duties, import taxes, or local fees may apply depending on your country, and these are the responsibility of the customer.

8. What payment methods do you accept?

We accept all major credit and debit cards, as well as secure online payment methods offered at checkout.

9. How can I contact customer support?

You can reach us by:
📧 Email: info@ibutradingltd.shop
📞 Phone: +44 1494 368912
We aim to respond to all inquiries within 24 hours on business days.

10. Why choose IBU TRADING LTD?

Because we believe lighting should be more than functional — it should be an experience. With carefully curated collections, free UK shipping, transparent international policies, and customer-centered care, we strive to make every purchase as reassuring and enjoyable as the light it brings to your home.

✨ Still have questions? Do not hesitate to contact us. At IBU TRADING LTD, your peace of mind is as important as the glow of your lamp.